What is Kickstarter? First time supporting and ordering from a project on Kickstarter?
We figured you could use some help! Feel free to reach out to our team at anytime with any questions you may have: [email protected]. The Customer Happiness Team will respond within 48 business hours. Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: August 12, 2020 04:37
How do I choose the colour?
You will be emailed a survey to your inbox via BackerKit at the end of the campaign within 14 days of the campaign ending.
Last updated: August 12, 2020 04:40
How will my order be shipped?
For the whole world rewards will be delivered via air freight directly from our distribution centre in Shenzhen, China. Backers are also expected to receive rewards between 4-20 days from shipping depending on the size of the delivery and your country (including USA). We’ve chosen this costlier method so no matter what country you’re supporting from you don’t have the long transportation times of sea freight.
Last updated: August 12, 2020 04:40
Is there likely to be any manufacturing delays like other crowdfunded projects which have failed to deliver?
Unlike all those other campaigns, we have already paid up front from our own pockets for the tooling cost and produced samples for testing. With the positive response of the final samples we will be able to begin production before the campaign closes with no manufacturing complications. We’ve accounted for potential delays with our expected delivery date and are confident we will deliver on time.
Last updated: August 12, 2020 04:40
Am I eligible for any special bonus perks?
We would like to advise that only 1 promotional offer can be applied to each order.
Last updated: August 12, 2020 04:40
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.